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  • What is your refund policy?
    We are happy to provide refunds for faulty, damaged, and incorrect products. Please get in touch with us within 7 business days of receiving your product with a photograph of the damaged/faulty product to Refunds may take 7 business days to process.
  • What is Curly Girl Method?
    The method was invented in 2007 by Lorraine Massey, who described it in her now famous book ‘Curly Girl: The Handbook’. It is a hair care method that trades harmful habits for a healthy curly hair regimen, using only nourishing products without sulphates, silicones and parabens. “Frizz is just a curl waiting to happen.” – Lorraine Massey The basics: Step ‘0’: Final ‘reset’ wash Wash your hair with a sulphate – filled shampoo to remove the silicones and wax buildup from your strands. Step 1: Cleanse Wash your hair with a co-wash or sulphate – free shampoo Step 2 : Condition Srunch a handful of conditioner through your hair until its fully saturated. Detangle with fingers or wide-tooth comb. Rinse out conditioner. Step3: Style Rake and scrunch gel into your soaking wet hair. Step4: Dry Remove excess water with a microfiber towel or t-shirt. No heat drying please. Once your hair is 100% dry scrunch out the crunchy gel cast. Step5: Keep going Keep at it. Your hair has a transition period after which you will see results. Now, the author has subsequently made comments in social media about changing her view on certain things previously not mentioned in the book like for eg: Low poo.
  • How long does the order take to arrive?
    Orders are usually dispatched the same day via NZ post if received before 12PM. The next business day otherwise. 4-8 days is usually the time frame. Please note that the time frames given are only a guideline and do not guarantee it.
  • What are your shipping charges?
    We have a flat shipping rate of $8.99 anywhere within NZ.
  • Are your products only for ‘Curly Girl Method’ followers?
    We believe that curly girl method (CGM) is not for all curlyheads and it’s important to include every curly girls needs here. Keeping that in mind, we are happy to stock up curly girl friendly, modified curly girl friendly and non CGM approved products in our site. Please check the Ingredients list carefully before using any products. We will do our best to keep the ‘Ingredient lists’ of all the products up to date but suppliers can change the Ingredients or labels without giving us any notice. SheCurls is unable to warrant against these errors.
  • Do you ship internationally?
    At the moment, our focus is New Zealand.
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